DIRECTORY OF SERVICES
Dear Customer, welcome to the Basilica Hotel. We are pleased that you chose us to accompany you during your vacations.
You have decided to come to a unique place, Mallorca, a paradise natural hand in hand with a new Hotel as modern and young.
With Hotel Basílica has chosen the comfort and convenience of a hotel of four stars. To a close and familiar treatment. Located in the center
of Palma, just 10 minutes walkingwe can get to the cathedral or the Plaza de Cort.
Among the cultural wealth of Palma we can also find the baños árabes, Palau March asides from
architectural structures scattered along the alleys adjacent toour hotel.
On behalf of the entire Hotel Basilica team we wish you some unforgettable vacations.
DIRECTORY OF SERVICES A-Z
• ADAPTERS / CHARGERS
• AIR CONDITIONING
• SANITARY ARTICLES
• BAR AND TERRACE
• FIRST AID KIT
• SAFE BOX
• RENTAL CARS
• KITCHEN ROOM
• BAGGAGE ROOM
• CONVENTIONS AND MEETINGS
• POST MAIL
• TO SMOKE
• INTERNET / TECHNOLOGY
• ADDITIONAL BLANKET
• PEOPLE WITH MOBILITY
• POOL BEACH
• Covid-19 protocol
• LIVING ROOM
• LUGGAGE or TAXI SERVICE
• COMMON ZONES
• Check-in 3:00 p.m.
• Check-out 12.00h
• Hours of common areas 08.00-00.00h
• Early breakfast 07.30-08.00h
• Breakfast 08.00-11.00h
• Bar 07: 30-00.00h
• Pool 10.00-22.30h
ADAPTERS / CHARGERS
• We have different types of adapters and / or chargers for
mobile phone and tablet according to the model at the customer’s request at the reception.
• The airport is a 15-minute drive from the hotel. We have
your disposal a transfer service from the airport to the hotel and
vice versa with a fixed price that we can add to your billing.
• Running water is not drinkable in Mallorca.
• Each room is equipped with an autonomous air system
conditioned. In case of doubts or incidents, contact reception
dialing ext. 9.
• If you need extra pillows see our catalog or go to reception
or dial ext. 9.
• CERVICAL VISCOELASTICS
Super soft memory foam padding with ergonomic and anatomical shape
for the perfect head and neck support.
• MEDIUM FIBER
Very soft microfiber padding, which offers freshness and maximum
hypoallergenic breathability with a unique touch.
• ERGONOMIC VISCOELASTIC PILLOW
With a layer of cooling gel on one side and with heat on the other
• Our establishment does not allow animals.
• The Hotel does not have parking spaces. The most public parking
nearby is Sa Gerreria Parking
• In the bathroom of your room you can find soap, shampoo, gel.
We also have
• toothbrushes, toothpaste, sewing, shoe polish,
shower and shaving kit on request at the reception.
BAR AND TERRACE
• The Bar located on the ground floor of the building has a menu of snacks
in case you want a snack. Our swimming pool is located on the terrace.
presents a spectacular view of the city and the port.
• Open from 10.00 to 22.30, on our terrace you can enjoy a
environment that changes every hour. From the soft morning light, to the
vibrant midday colors, the amazing sunset and the glow of the
• A privileged setting in which to enjoy the most current La Palma
from the convenience and comfort of Hotel Basílica.
• Cots available at the hotel at no additional charge. We also have
babysitting service on request. Contact reception for more
information, ext. 9.
• If you are interested in renting a bicycle, contact the reception
• We can manage your check-in and print your tickets. Too
We have a scale for your luggage.
FIRST AID KIT
• If you need basic nursing material (plasters,
disinfectant, gauze …) go to reception or dial 9 on the terminal of your
• All rooms have a safe, the manual of
Instructions is in the same box. If you need assistance
contact the reception by ext. 9.
• At the reception we also have a safe in case it is necessary
save something that does not fit in its box.
• If you need a rental car, we advise you to do so through the
• In case of doubt or query or for special requests (vegan,
vegetarian …) or food intolerances (allergies, intolerance to
gluten, lactose intolerance …) inform reception at ext. 9.
• The hotel has luggage storage for customers. For more
information contact reception.
• Postal service and stamps on request at the reception of the
• Sewing service on request at the hotel reception.
• The buffet-style breakfast is served between 8:00 and 11:00. For hot dishes or
Special requests go to the buffet staff.
• We also have local Mallorcan products, as well as
options for people with allergies or intolerances.
• On request at the reception, ext. 9.
• Electricity in Spain is 220 volts. We have adapters
at the hotel reception.
• In case of emergency contact the reception, ext. 9. We have
doctor / ambulance at home at the hotel.
• The hotel has excursions, hiking, bicycles and
activities in the nature.
E-MAIL / PRINTER
• We can send, receive, photocopy or print your documents at the
reception on demand.
• Contact reception.
• Smoking is only allowed on the terraces and patio. All
rooms and common areas have smoke detectors.
INTERNET AND TECHNOLOGY
• Wi-Fi is free in all areas of the hotel and requires a security code.
access. At the reception we have a Tablet for customers.
• The hotel has laundry and ironing service. In the closet of the
room you will find suitable bags to deposit the clothes that
want to wash. You must deliver it before 09.00 at the reception and it will be
will return in 24 hours.
• Room cleaning service between 9:00 and 16:30.
• Your room cards are magnetic and can be deprogrammed
if you have any problem, check with reception. The day of departure, by
Please hand over your keys at the reception.
CHECK IN CHECK OUT
• If your arrival at the hotel is late, we have a reception on duty and
Cold snacks at the customer’s request. If your departure is before 07.30 AM,
They can request their breakfast the day before.
• We also have a courtesy shower and low late Check-Out
• We have additional blankets, you can request them at the reception
• We have maps and tourist information at the hotel reception.
• Line of credit service during your stay for all
• If one day the weather is not good and you need an umbrella, at the
reception we have one for you.
PEOPLE WITH REDUCED MOBILITY
• The hotel has special rooms for people with mobility
reduced, as well as wheelchair rental.
• The closest beach is a 15-minute walk away, but if
Ask at the reception we can inform you about other options.
• It is not allowed to throw stones, crystals or any other type of
object to the pool. The bath towels are for the exclusive use of the
bedroom. Pool towels are available on the terrace or in the
• The hotel puts at your disposal daily local and international press from
• The use of masks is mandatory in all common areas of the
• Follow the instructions of the personnel and the indications set out in
• We have an organization service with local clinics
to carry out Pcr tests
• The Hotel has 4 automatic dispensers with disinfectant gel
Free masks are available at reception
• We have a non-contact thermometer for body measurement
• Maintain the minimum distances indicated
• At the breakfast buffet follow the instructions of the staff
(disinfection, use of food clamps, mask, distance)
• If you notice symptoms of malaise or fever, contact reception immediately.
• We have a complaints book. In case you need it, please
contact the reception.
• The change of Bedding is minimum every 3 days. You can request the
daily change if needed.
• The hotel has a room where you can find both books from
reading like some various games.
• We are at your disposal if you need help to carry your suitcases. May
contact the reception and we will gladly assist you.
• Taxi service on demand at the hotel reception.
• We have the use of the reception telephone available to the client.
• We have towels to go to the beach. But if you want to change your towels
in the room or you need additional towels contact reception
• Masseuse, hairdresser, beautician on request, ext. 9.
• The hours of use and enjoyment of the common areas is from 07:30 to 00:00. A) Yes
We inform you that for your safety you should not go barefoot in the
outdoor areas of the hotel.
IN CASE OF FIRE HOW TO PROTECT YOURSELF
• Do not use the elevator
• Stay calm, your safety comes first.
• Dial ext. 9 to notify reception.
• Touch the door of your room, if it is hot do not open it.
• Put a wet towel over your nose and mouth, keep it moist
all the time.
• If you can leave the room, go to the nearest emergency exit.
• If there is smoke, stay low and crawl in case of
• Close the doors behind you.
• If you can’t go downstairs, go back to your room. (If you have
to stay in the room)
• Keep calm.
• Dial ext. 9. and explain what happens.
• Moisten towels and sheets and place them around the door.
• Block vents that are emitting smoke.
• Stay low if there is smoke in the room.
• Put a wet washcloth over your nose and mouth.
• If the walls or door are hot, pour water on them with the
trash can in your bedroom or bathroom